Overall Rating

The sales person I spoke with was very professional, he had all the information to hand and was very knowledgeable about the cars specifications. His name was Ross. His manager was also very helpful Paul, also very courteous and well...

Colin Liddle

Posted 1 week ago

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Professional, knowledgable and helpful.

Jeffrey Mann

Posted 1 month ago

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Thank you for my new car in blue to Andrew for helping x

Tracy May

Posted 1 month ago

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Very knowledgeable about the car and really polite on delivery.

Sheilagh Wade

Posted 2 months ago

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Bought my car in Lockdown. Good service. Able to test drive on my own. Ross was very helpful and posted on the wheel nuts as promised. Very happy with my new Kia.

Judith Fanner

Posted 2 months ago

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SG Petch Darlington - Kia Excellent customer service, no pushy salesmen. Andrew Mellanby listened to me when I explained what I wanted, & importantly, listened to me explain what I didn't want! Highly recommended.

Maureen Mitchell

Posted 3 months ago

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Excellent service, felt at ease the whole process, very quick and efficient, will recommend to anyone. Both Ross and Alan were excellent

Sarah Bendle

Posted 5 months ago

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Excellent customer service from the team and would highly recommend them, happy with my purchase and the communication between us.

Valerie Brackstone

Posted 5 months ago

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Talked to the team, told them what we wanted and they got it right car, right price, great team, thanks

Malcolm Hatch

Posted 6 months ago

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Had previous poor treatment at Darlington branch but my dealings with Marc were excellent. He has been excellent

Gillian Shea

Posted 7 months ago

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I could not have been happier with the help I had from Andrew. He made the purchase of my super car very easy Amanda was so pleasant.

Rosalind Price

Posted 7 months ago

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Fantastic and friendly service. And I love the car.

Janet Smith

Posted 9 months ago

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Have to say the customer service was fantastic from Marc, I felt well looked after and that he couldn’t do enough for me I am so happy with my new stinger, there was a few things that didn’t make me...

Helen Hall

Posted 11 months ago

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My experience of buying my 1st new car was brilliant. I was very happy with my service from start to finish. Everything was made easy for me, and I am so pleased with my car.

Anne Duffy

Posted 11 months ago

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I went to purchase my second car and Mark was so so helpful and not to pushy (because normally I hate that) he let me just take my time in deciding and was just a brilliant help! I’ll definitely be...

Lauren Ross

Posted 1 year ago

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Excellent from start to finish.My third car bought from you the first from Richmond this time round.There should be nothing complicated about buying a car and there wasn’t.

Alan Cooper

Posted 1 year ago

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Found staff extremely helpful

Pauline Stephens

Posted 1 year ago

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Ross McCann was a pleasure to deal with again the 2nd car we have bought from him. He worked hard to both find the car and get us the right deal, making the whole process a pleasure.

Mark France

Posted 1 year ago

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Andrew was very helpful and the transaction was also very good. Apart from trying to flog me GAP insurance I believe there was little to complain about.

Derek Compton

Posted 1 year ago

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Friendly informative staff let down by lack of space inside and outside of showroom

Anonymous

Posted 1 year ago

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We were very happy with the service we received when buying our new Sportage. Our sales assistant was excellent throughout!

Simon Kirby

Posted 1 year ago

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My experience of going to choose a car SGPetch Darlington was very good. Mike Jordinson and others were helpful and informative...as they were with me 3years ago. I recommend this company. Alan.

Alan Poole

Posted 1 year ago

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I recently bought a new Kia at S.G Petch, assisted by the excellent salesman, Andy Payne. I couldn't be happier with the whole process from initial enquiry to collection. I had concerns about my chances of buying a new car, due to...

Marc Douglas

Posted 1 year ago

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Brilliant customer service, very friendly and helpful, would definitely recommend.

John Douglas

Posted 1 year ago

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The salesman was very friendly and helpful made me feel at ease.I would recommend SG PETCH Darlington to anybody.

Paul Land

Posted 1 year ago

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Excellent customer relations and first class service

Karen Clarke

Posted 1 year ago

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Staff were very friendly, polite, and informative, there was no harassment or pressure to make a purchase on any car.

Anonymous

Posted 1 year ago

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A first class job as ever.

Christopher White

Posted 1 year ago

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Very helpful assisting my choice of car.

Paul Smith

Posted 1 year ago

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Very pleased with my recent experience with SGPetch Darlington. Financial adviser and Andy Payne (SalesMan) were very friendly and helpful; Excellent customer service.

Fiona Bezzina

Posted 1 year ago

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Staff very helpful and friendly. Explained the car in detail and the best deal to suit my requirements.

Catherine McIntosh

Posted 1 year ago

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All the staff were very good and helpful

Keith Smurthwaite

Posted 2 years ago

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my My daughters and I . Have bought many cars over the years from Paul and now Ross . really good guys .Nothing is to much trouble . Can,t fault them. No complaints from the Baxter family .

Wray Baxter

Posted 2 years ago

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Good service and a very reasonable price.

David Wheatley

Posted 2 years ago

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The service was really good! Mark was amazing!! Who assisted me on the Kia side in Darlington. He was friendly and new exactly what I wanted!

Arron Fowler

Posted 2 years ago

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The sales team at SG Petch are always very friendly and give of their best to come up with a deal.

David Waring

Posted 2 years ago

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The value of our trade in was good, the car had no ariel, ordered a new one and waiting to be contacted. Bad weather never gave us much chance to check the car properly.We found scratch on windscreen and the...

Susan Bowman

Posted 2 years ago

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Sales person had a friendly relaxed manner which resulted my never feeling pressured.

David Taylor

Posted 2 years ago

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Will defently deal with SG Petch again first class service!!

Kevin Peart

Posted 2 years ago

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All round good. Made the process simple and quality car.

Anonymous

Posted 2 years ago

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I really appreciate the live chat service, which is available any time. The sales team were not pushy and didn’t force me into a purchase.

Anonymous

Posted 2 years ago

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Very professional service and friendly team. I am very satisfied.

Anonymous

Posted 2 years ago

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Mike Jordinson was very helpful and made the purchase go very smoothly.

John Clark

Posted 2 years ago

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Friendly and not too pushy. Bought a used car and felt like a new car when I collected it. Def use them again .

Anonymous

Posted 2 years ago

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Salesman was very courteous and understanding

Brian Gillespie

Posted 2 years ago

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Fabulous. Can't praise Andrew mellanby enough. Was a star and patience outstanding.

Paula Boyle

Posted 2 years ago

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Andrew could not have been more helpful. In fact ALL the staff were amazing. We felt we were listened to and Andrew understood exactly what we wanted. Will definitely stick with Kia from now on.

Alison

Posted 2 years ago

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Shaun the salesman who dealt with us through out was very knowledgeable about the car we were interested in and also very entertaining. The only problem we had was with the preparation of the car, this was not to the...

David Priday

Posted 2 years ago

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Very Happy.....purchase was a very good experience. Very impressed by the Kia brand as well.

Richard Clarke

Posted 2 years ago

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With the service and vehicle also sales person was fantastic listened to me

Anonymous

Posted 2 years ago

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"The pleasantness of the sales person Ray Bennett. Unfortunately during the sales pitch with Ray and the sales person for KIA we were made to feel uncomfortable. The KIA sales person was quite rude and derogatory to Ray, on...

Louise Trowell

Posted 3 years ago

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Once again, we were made to feel very welcome upon meeting our salesman, Mike, and financial wizard, Alan. Service was prompt, a fantastic deal was made and we drove away very happy indeed with our new Kia Sportage. Thank you...

Andrea Farlow

Posted 3 years ago

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Very helpful and friendly salesmen. Lovely cars too.

Beverley Conde

Posted 3 years ago

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A very professional service by all involved.

Damian Jakstins

Posted 3 years ago

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Sean listened to my requirements and didn't force me into making any deals, he made me feel really relaxed which is a plus for me as I dislike buying cars due to pushy salesmen and wanting a sale on...

Juliette Mclaren

Posted 3 years ago

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Great service.

Kathleen McDonald

Posted 3 years ago

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Salesman Ross was excellent and couldn't do enough. Paul was also very supportive.

Timothy Soullier

Posted 3 years ago

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Good advice by Shaun on the style of car which met our new needs... thanks

Anonymous

Posted 3 years ago

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Good information from Rayenabled to make our choice

Richard Brown

Posted 3 years ago

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I came Petchs for a new mobility car and spoke to Andrew he was very helpfull and bent over backwards to make my experince good .when we picked the car up he was so helpfull and a joy to too....

Julie Foster

Posted 3 years ago

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Service from the sales staff was great, and they were kind enough to give me a courtesy car whilst my sale went through. This was above and beyond what i would have expected, but very useful to me.

Andrew Craggs

Posted 3 years ago

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Friendly and quick customer service.

Mark France

Posted 3 years ago

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sorted out problem

Anonymous

Posted 3 years ago

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The service was excellent friendly and efficient

Richard Elward

Posted 3 years ago

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Steve Kennedy was an excellent representative of SGPetch. His help and assistance was superb

Dale Kelly

Posted 3 years ago

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Everything went well even when some small faults were found they were sorted quickly. Would use Petch again,very good.

david hodgson

Posted 3 years ago

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Fantastic friendly service from the entire Sales team made this the best car buying experience we've ever had.

Paul Rowley

Posted 3 years ago

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The attitude of your staff is brilliant. Andrew Melanby couldn't have more helpful

Judith Summerson

Posted 3 years ago

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Great service from start to finish.I have always been cautious with sales people as past deals have not been what was promised but be asurred the team at SG Petch Darlington were transparent from the start and I felt at...

Jacqueline Simpson

Posted 3 years ago

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Came away with a deal we were happy with

Anonymous

Posted 3 years ago

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Quick friendly added the personal touch

Emily Brand

Posted 3 years ago

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Pleasant, efficient service, during purchase of vehicle and also the Parts Department were very helpful

Maxine Patterson

Posted 3 years ago

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The car is absolutely ideal and the information given to me by the salesman absolutely perfect.

Robert Dawes

Posted 3 years ago

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I called at SG Petch in Darlington with my Daughter & her boyfriend who were looking for a car. Although I had no intention of buying a car, I was so impressed with the quality of the Kia...

David Forster

Posted 3 years ago

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They answered all my questions and told me everything about the car. Andrew really helped me setting up my phone and explaining in detail the options i have at the end of the 3 years. He made me feel welcome...

Amie Forster

Posted 3 years ago

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Excellent customer service as usual the car is brilliant

Duncan Shanks

Posted 4 years ago

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Quick and listened to us however I was dissatisfied with the 3 or 4 quotes it took us to get to a price we were all happy with. The initial APR was ridiculous at close to 12%, this dropped to...

Anonymous

Posted 4 years ago

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The service l received was very excellent. The mobility officer l would recommend to anyone who wants a mobility car. Nothing was to much for him. He answered all my questions.

Anthony Daniel

Posted 4 years ago

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staff were really friendly and helpful. Paired my phone to the car for me - would have taken me ages. No pushy sells for extras but some extras made perfect sense - good value for money. no complaints at all....

Meryl Graham

Posted 4 years ago

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Dani was absolutely brilliant the Vidio she sent me was a great idea and s big help . Service was excellent the thing I liked most was no pressure sale . Would definitely...

Neal Hedley

Posted 4 years ago

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I visited the SG Petch Darlington branch in June '16 to purchase a car for my Daughter who had just passed her test. I chose this branch as my wife and I had purchased two cars in 2012 and two...

Christopher Ross

Posted 4 years ago

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Very helpful staff Dani answered all my questions and looked after me very professionally I bought a Kia Sportage extremely happy . I will be renewing next year and a Kia is on top of my list

Luke McClean

Posted 4 years ago

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Very easy transactions, very helpful special thanks to both Andrew & Paul and their associates for courteous, polite and helpful service at all times. Would thoroughly recommend SG Petch at Darlington. Thanks again.

Lindsay Smith

Posted 4 years ago

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I was treated by all the staff at SGPetch expertly and very professionally, especially by my salesman Dan Copper.

Martyn Lewis

Posted 4 years ago

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Couldn't wish for a better service friendly and welcoming staff thinks for all your help

David Harker

Posted 4 years ago

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A painless experience for once Car sorted really quickly Andrew was very helpful

Yvonne Dixon

Posted 4 years ago

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An extremely thorough but friendly and painless experience. I felt I was treated with due care and diligence, and did not feel intimidated at all. I felt I received the best possible deal when both buying and selling. The negotiations...

Barry Stannard

Posted 4 years ago

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Helpful salesman. No pressure and a good deal. Just what I like

John Chadwick

Posted 4 years ago