SG Petch New Lockdown Update

Updated: Wednesday 4th November 2020.

After the Governments announcement on 31st October, we will be changing the way we do business again to fit around the new lockdown rules.

From the 5th November our Sales departments are Open Online and over the phone.

In our showrooms

In line with Government guidance our Sales showrooms and used car external display areas will NOT be open to the public from 5th November until further notice. However, our sales teams will continue to operate remotely, send you videos of cars, talk to you via video and meet all your requirements.

Click and collect

Our dedicated staff will be there to assist you with any sales enquiries via telephone, email or live chat and our websites are fully functional with the ability to reserve a car online. Customers will still be able to collect a car or commercial vehicle which has been purchased either online or via the telephone directly from our dealerships, though the handover will be outside and take place from a designated area. Full social distancing practices will be in place to ensure both staff and customer safety. Home delivery options will also be available, and all handled in a COVID19 safe manner.

Service departments

Our aftersales departments will be open and operating safely as usual with the exception of our Sunderland Branch until further notice. All Service enquiries for Sunderland will be handled by Durham.

0% APR finance service repair costs

We’re also here to support your service requirements during these difficult times with interest free loans over 1-9 months for any service or repair costing over £60 to a maximum of £3,000.

Appointment only

We’re operating an appointment-only system with social distancing measures in place along with protective screens at our service desks and cashless payments.

Opening hours

We'll be operating slightly different opening hours than normal for the time being, but these are subject to change.

  • Sales (Click & Collect Appointments Only) - Monday - Friday 09:00 am - 17:30 pm and Saturday 09:00am - 17:00 pm. Closed Sunday.
  • Service, Parts & Bodyshop - Monday - Friday 08:30 am - 18:00 pm and Saturday 08:30am - 12:30 pm. Closed Sunday.
  • Our Sunderland Aftersales departments will be closed and all enquiries handled by our Durham branch until further notice.

Thank you for your patience during these uncertain times and for working with us to ensure our dealerships are a safe place to visit and work.

Steve Petch
Managing Director

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